Frequently Asked Questions

How can we help you?

How does the 'Sign me in automatically' work?

The 'Sign me in automatically' is optional, it saves your username and password on your computer and every time you access the page you will be automatically logged in.

What happens if I forget my password?

If you forget your password, please click on the 'Forgot your Password?' link of the front of the directory or on the sponsor login page. The password recovery email will be sent to the email address provided from your Contact Information. The email will contain a link which will redirect the user to the 'Manage Account' section, where the password can be updated.

How can I change my password?

After you are logged in, click on 'Account Settings' link, you will see the 'Current Password' field, type your current password in this field and your new password on the fields 'Password' and 'Retype Password', then hit the submit button.

Can I change my username?

Yes, you can do that by going to 'Manage account' > 'Account Settings' and typing your new e-mail.

Can I change my member level?

Yes, you can. After your item is expired you can choose the level (if it is free you can change the level anytime) and pay for it. If you have a paid membership and you would like to cancel or downgrade to a free account, contact us at: sales@parentteens.club and we would be happy to assist you.

Am I required to have an account to add items to the site?

Yes. In order to add any item, including Free items, to the directory you must have an account.

How can I sign up for an account?

To sign up as a member go to the 'MEMBERS AREA' link at top menu, under the log in area select 'DO YOU WANT TO ADVERTISE WITH US' button. Choose your level of membership. Fill out all fields, write down your username and password for future reference, choose the best payment gateway for you and follow the steps to finish the process. Once the 60 day free trial is done you will be charged the amount shown, in USD. To sign up as a visitor go to 'Sign up | Login' link at top menu, fill out all fields and click in 'Create Account'. As a visitor you can rate and review listings.

Why am I receiving an 'Account Locked' message?

If you attempt to access your account and type in an incorrect password 5 times the account will lock for 1 hour. This is for security reasons.

Why is my invoice not showing a 30 day free trial?

The amount shown will be charged to you once the 30 day free trial is done. You can cancel anytime before that time and you will not be charged.

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